Refund policy

Returns

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.

You are responsible for the cost of returning the package, and you are liable for any damage that occurs during shipping.

Certain items cannot be returned via regular mail. This applies to: Full cases of sake, which must be shipped on a pallet.

The cost of returning these items is expected to be no more than 1,500 DKK.

 

Right to File a Complaint

When you shop with us as a consumer, the rules of the Sale of Goods Act apply to the purchase of goods.

This means you have the right to file a complaint for 24 months.

If your complaint is justified, you may have the item repaired, exchanged, receive a refund, or receive a price reduction, depending on the specific situation.

You must file a complaint within a “reasonable time” after discovering the defect. If you file a complaint within two months of discovering the defect, the complaint will always be considered timely.

If the complaint is valid, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging. Also, be sure to obtain a shipping receipt so we can reimburse your shipping costs. 

The item should be sent to:

Manaka Sake

Jægersborggade 10, basement level, left

2200 Copenhagen N, Denmark

 

We only accept packages sent directly to this address.

When returning the item, please include a detailed description of the problem.

If you are purchasing as a business, we reserve the right to remedy the issue—for example, by repairing the item rather than replacing it.