Terms of service
General information
Manaka Sake ApS
CVR-nr. 44205440
Jægersborggade 10, kl. tv
2200 København N
+45 93 10 30 62
Payment
We accept payment via Visa, Visa Electron, Mastercard, MobilePay, and Crypto.
Funds Held
If you pay with an international payment card, the amount is held immediately. The funds are held on your card or account until:
1) We charge the amount when we ship the item, or
2) the funds are released as agreed with your card issuer.
You can learn more about the rules for your specific card from your card issuer.
We do not charge card fees.
The amount will not be charged to your card until the item is shipped.
Shipping
We ship the item within 2 business days; delivery then takes 1–2 business days within Denmark and 4–5 business days to the rest of the EU.
We ship via Postnord; delivery to a pickup location costs 65 kr., and home delivery costs 80 kr.
Free pickup is also available at our store, Manaka Sake, Jægersborggade 10, 2200 Copenhagen N, Denmark.
Sale of Alcohol
The sale of products at Manaka Sake is conducted in accordance with applicable Danish law. Customers must be at least 18 years old to purchase beverages with an alcohol content of 16.5% by volume and at least 16 years old to purchase beverages with an alcohol content of less than 16.5% by volume. By placing an order, the buyer declares that they are familiar with applicable laws regarding the sale of alcoholic beverages.
Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in a single order but they are delivered separately, the period begins on the day you receive the last item.
If the order consists of multiple shipments or parts, the cancellation period expires 14 days after the day you receive the last shipment or part.
This means you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to info@manaka-sake.com or use the standard cancellation form, which you’ll find at the bottom of the Terms and Conditions.
You can also notify us by using the cancellation feature, which you'll find at the bottom of our website under the heading “Withdraw from contract”.
You cannot cancel the purchase by refusing to accept the item without also notifying us.
Canceling Part of a Purchase
If you have purchased multiple items from us, you may return one or more items, even if they were purchased in a single order.
Please note that you will only be refunded a portion of the shipping costs.
Returns
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.
You are responsible for the cost of returning the package, and you are liable for any damage that occurs during shipping.
Certain items cannot be returned via regular mail. This applies to: Full cases of sake, which must be shipped on a pallet.
The cost of returning these items is expected to be no more than 1,500 DKK.
No Right of Withdrawal
The following agreements cannot be canceled:
Delivery of sealed goods that, for health or hygiene reasons, are not suitable for return, and where the seal has been broken after delivery,
Contracts for lodging (other than for residential purposes), transportation of goods, car rentals, catering, or recreational activities, when the date or period has been agreed upon. (The latter may include, for example, courses, performances, events, etc.)
The Condition of the Item When You Return It
If the item has lost value because you used it in a way that went beyond what was necessary to determine its nature, characteristics, and how it works, you may only be refunded a portion of the purchase price. The amount you can get back depends on the item’s market value, and in some cases, this may mean that you’ll only be reimbursed for the shipping costs.
We recommend that you return the item in its original packaging.
If the original packaging is missing, this may result in a reduction in the item’s value.
The Condition of the Item When You Return It
If the item has lost value because you used it in a way that went beyond what was necessary to determine its nature, characteristics, and how it works, you may only be refunded a portion of the purchase price. The amount you can get back depends on the item’s market value, and in some cases, this may mean that you’ll only be reimbursed for the shipping costs.
We recommend that you return the item in its original packaging.
If the original packaging is missing, this may result in a reduction in the item’s value.
Refund of the Purchase Price
If you change your mind about your purchase, you will receive a refund. If the item has lost value, we will deduct the amount for which you are liable.
We will refund all payments received from you, including shipping costs (however, this does not apply to additional shipping costs in cases where you have chosen a delivery method other than the cheapest standard delivery option we offer), no later than 14 days from the day we receive your notice that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold the refund until we have received the item, unless you provide us with proof that you have returned it.
The item should be shipped to:
Manaka Sake
Jægersborggade 10, basement level, left
2200 Copenhagen N, Denmark
We only accept packages sent directly to this address.
You can also cancel your purchase by notifying us and returning the item in person to the address above.
Right to File a Complaint
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply.
This means you have the right to file a complaint for 24 months.
If your complaint is justified, you may have the item repaired, exchanged, receive a refund, or receive a price reduction, depending on the specific situation.
You must file a complaint within a “reasonable time” after discovering the defect. If you file a complaint within two months of discovering the defect, the complaint will always be considered timely.
If the complaint is valid, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging. Also, be sure to obtain a shipping receipt so we can reimburse your shipping costs.
The item should be sent to:
Manaka Sake
Jægersborggade 10, basement level, left
2200 Copenhagen N, Denmark
We only accept packages sent directly to this address.
When returning the item, please include a detailed description of the problem.
If you are purchasing as a business, we reserve the right to remedy the issue—for example, by repairing the item rather than replacing it.
Complaints Procedure
If you, as a consumer, wish to file a complaint about your purchase, please contact: info@manaka-sake.com
If we are unable to reach a resolution, you may submit a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Nævnenes Hus Complaint Portal.
To file a complaint, the item or service you are complaining about must have cost at least 1,220 DKK and no more than 100,000 DKK. For complaints regarding clothing and shoes, however, the price must have been at least 790 DKK. There is a fee to have your complaint processed.
When you shop at an e-mærket-certified online store, you can have your case processed by e-mærket free of charge—regardless of the amount involved. Read more here.
If you live in Denmark and have made a purchase from a seller outside Denmark but within the EU, Norway, Iceland, or the United Kingdom, you can file a complaint with Consumer Europe here
If you live in another EU country, Norway, or Iceland, you can contact the Consumer Europe office in that country.
Standard Cancellation Form
To:
Manaka Sake
Jægersborggade 10, Basement Level, left
2200 Copenhagen N, Denmark
info@manaka-sake.com
I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services
:
__________________________________________________________________________________
Order date: _______________________________ Received date: _______________________________
Customers name: ______________________________________________________________________
Customers address: ___________________________________________________________________
Customers signature: _________________________________________ Date: _________________
The Terms and Conditions were last updated on July 14, 26